Some frequently asked questions from our customers are:

  • Until when does my Fortinet equipment have support?
  • Until when can I renew the licensing for my FortiGate?
  • What is the lifespan of my Fortinet equipment?
  • What is the warranty period for my Fortinet Firewall?

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We are Authorized Select Distributors of Fortinet for Canada.

Fortinet establishes the Product Lifecycle Policy. Of particular importance to Fortinet customers are the three milestones in the product lifecycle that each Fortinet product goes through before reaching the end of its lifecycle:

Updated: 2024-07-26

You can also consult the official document of the Fortinet Product Lifecycle Policy.

Important: FortiGate Series F and a few from the E series do not yet have a defined End-of-Life (EOL) date set by Fortinet.

  • EOO – End of Order Date: The end of order date is the last date on which a hardware or software product can be requested; after this date, the product is no longer available for sale. Fortinet will notify with a minimum of ninety days in advance the EOO date of the affected product by publishing an EOL notification.
  • LSED – Last Service Extension Date: The last date on which an order will be accepted, for a product that is no longer available for purchase, for an extension of an existing contract for subscription services for support or security. No service contract can be extended beyond the EOS date. The last service extension date is 12 months before the EOS date for the relevant product.
  • EOS – End of Support Date: The final milestone in the product lifecycle is the end of support date. After this date, Fortinet will not sell, manufacture, or enhance the product and is not obligated to provide support services. In general, EOS for hardware occurs 60 months after the end of order date.

Last Updated: 2024-01-08.

Accessory

Ascenlink

ControllerWireless

Coyote Point

FortiADC

FortiAI

FortiAnalyzer

FortiAnalyzerBigData

FortiAP

FortiAuthenticator

FortiBalancer

FortiBridge

FortiCache

FortiCam

FortiCarrier

FortiChassis

FortiClient

FortiController

FortiCore

FortiDB

FortiDDoS

FortiDeceptor

FortiDirector

FortiDNS

FortiEdge

FortiExtender

FortiFone

FortiGate

FortiGate-ONE

FortiGateModule

FortiGateVoice

FortiHypervisor

FortiInsight

FortiIsolator

FortiLog

FortiMail

FortiManager

FortiNAC

FortiNDR

FortiPolicy

FortiPortal

FortiProxy

FortiRecorder/Camera

FortiSandbox

FortiScan

FortiSIEM

FortiSOAR

FortiSwitch

FortiSwitch5000

FortiTAP

FortiTester

FortiToken

FortiVoice

FortiWAN

FortiWeb

FortiWiFiVoice

FortiWLM

LicensesAndServices

Meru

Modules

Software Support Policy

This Software Support Policy applies to any and all software produced and / or sold by Fortinet, covering firmware for appliances and applications ("Software") installed on customer owned systems.

Fortinet will provide Engineering Software support for thirty six (36) months from the GA release date of the major or minor release. Fortinet will also provide "Must Fix" support for an additional eighteen (18) months from the End of Engineering Support date for software which was supported on or released after August 1, 2015. "Software Releases" constitute either major or minor version increments and support is provided on the latest patch release of each version.

The following tables provide details on the current supported versions and End of Support dates for each of these:

FortiADC

FortiADC Manager

FortiEDR

FortiEdge

FortiExtender

FortiADC-E

FortiAnalyzer

FortiAnalyzer-BigData

FortiAP

FortiAP-C

FortiAP-S

FortiAP-U

FortiAP-W2

FortiAuthenticator

FortiBalancer

FortiBridge

FortiBridge-S

FortiCache

FortiCamera

FortiCarrier

FortiCenter

FortiCentral

FortiClient (Mac)

FortiClient (Windows)

FortiClient Enterprise Management Server (EMS)

FortiConnect

FortiConverter

FortiCore

FortiDB

FortiDDoS

FortiDDoS-F

FortiDeceptor

FortiDNS

FortiEDR Linux/MacOS Collector

FortiEDR Windows Collector

FortiExplorer

FortiFone

FortiGate-One

FortiGuest

FortiHypervisor

FortiInsight

FortiIsolator

FortiLog

FortiMail

FortiManager

FortiMobile (Symbian/Windows)

FortiMoM

FortiMonitor

FortiNAC

FortiNAC-F

FortiNDR

FortiOS

FortiPAM

FortiPlanner

FortiPolicy

FortiPortal (Formerly FortiPrivateCloud)

FortiPresence

FortiPrivateCloud

FortiProxy

FortiRecorder

FortiSandbox

FortiScan

FortiSIEM

FortiSOAR

FortiSRA

FortiSwitch

FortiSwitch Fabric Manager

FortiSwitch Manager

FortiSwitchATCA

FortiSwitchEFX

FortiSwitchOS

FortiSwitchAX

FortiTester

FortiVoice CMS

FortiVoice SMB

FortiVoiceOS

FortiWAN

FortiWANManager

FortiWeb

FortiWeb Manager

FortiWLC-SD

FortiWLM

AscenLink LinkOS

Coyote Point

enSilo

enSilo Linux/MacOS Collector

enSilo Windows Collector

IPLocks

ControllerWireless

FortiADC

FortiClient

FortiDeceptor

FortiEDR

FortiGate

FortiInsight

FortiManager

FortiMonitor

FortiNAC

FortiSandbox

FortiSASE

FortiWeb

LicensesAndServices

ProfessionalServices

Remote FortiDDoS Security Profile Analysis

Zonefox

End of Life – Product Life Cycle