Fortinet FortiManager 1000G FortiCare Premium Support, 1-Year (FC-10-FM1KG-247-02-12)

Annual budget cycles rarely align with multi-year support commitments, and some teams want to confirm that FortiManager 1000G fits their operational model before signing a longer contract. FC-10-FM1KG-247-02-12 covers twelve months of FortiCare Premium Support on the FM1KG appliance, giving you the full Premium tier of response and replacement without locking in beyond a single fiscal year. That twelve-month window also provides a clear checkpoint for reviewing whether the support tier matches your incident experience before committing to a renewal.

Overview

FortiCare Premium Support activates on your FortiManager 1000G appliance from the first day of the subscription term. At the Premium tier, a critical issue logged through Fortinet Support draws a 1-hour initial response commitment rather than the next-business-day window of the Essential tier. Direct telephone access to Fortinet engineers is included, and hardware replacement is handled by advance shipment rather than the standard return-and-replace process. Priority RMA add-on eligibility, firmware updates, access to Fortinet’s online support portal, and the appliance asset management tools are also active for the full 12-month period. The comparison table below summarizes how Premium positions against the Essential and Elite tiers across every covered feature.

Who it suits

This 1-year subscription is a natural fit for organizations that manage support on an annual procurement cycle or that want to evaluate FortiManager 1000G’s operational fit before committing to a longer term. Teams conducting a formal review of their management platform ahead of the next budget cycle benefit from having Premium-tier coverage in place during the assessment period. It also works for branches or regional offices that handle support procurement independently from a corporate master agreement, and for any network team whose renewal decisions require annual budget re-approval. For organizations confident in their long-term FM1KG deployment, the 3-year and 5-year FortiCare Premium terms offer the same entitlements with fewer renewal cycles.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner serving customers worldwide. FC-10-FM1KG-247-02-12 is an electronic subscription with no physical delivery; the license activates against your FortiManager 1000G serial number and Fortinet Support account. Fulfillment reaches customers in any country where Fortinet licensing is available, with no geographic restriction. If you have questions before placing the order, our team can confirm that the SKU matches your registered FM1KG appliance or help you decide whether a multi-year term would better suit your support strategy.

Frequently asked questions