Fortinet FortiManager 1000G 4-Hour Hardware & Onsite Priority RMA, 1-Year (FC-10-FM1KG-212-02-12)

When the FortiManager 1000G is the central policy hub for a large enterprise or service provider network, a hardware fault demands a fast, structured response. FC-10-FM1KG-212-02-12 adds 4-Hour On-Site Priority RMA to that appliance for a 1-year term: on a qualifying hardware case, Fortinet dispatches a certified field engineer carrying replacement hardware directly to your site, with the 4-hour clock starting at case initiation. The base contract must be FortiCare Premium or FortiCare Elite; FortiCare Essential does not qualify for this add-on.

Overview

Service code 212 converts the standard hardware exchange process into an active on-site dispatch. Under a 4-Hour On-Site RMA contract, Fortinet does not wait for you to ship the failed unit back; instead, a Fortinet-certified engineer is sent to your registered site address with a replacement FortiManager 1000G unit, targeting arrival within 4 hours of the case being opened. This response level is only available to customers whose base FortiCare contract is at the Premium tier (1-hour critical-issue response) or Elite tier (15-minute critical-issue response). The table below compares how the Priority RMA add-on fits within each FortiCare support tier.

Who it suits

A 1-year term is a practical choice for organizations that align IT support contracts to annual fiscal cycles, or for FortiManager 1000G deployments that are newly commissioned and may still have their full support scope under review. Teams anticipating a hardware refresh, a FortiCare tier change, or an infrastructure consolidation within the next 12 months benefit from a short commitment: the RMA add-on can be renewed or co-terminated at each annual window without locking into multi-year pricing prematurely.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-FM1KG-212-02-12 is delivered electronically and activates through the Fortinet Support Portal against your registered FortiManager 1000G serial number, with no hardware shipment required. Ordering on a 1-year term keeps renewal dates easy to track alongside other annual Fortinet support contracts. Contact our team to confirm co-term alignment with your existing FortiCare Premium or Elite agreement before ordering.

Frequently asked questions