Fortinet FortiCare Premium to Elite Upgrade, 1-Year (FC6-10-M3004-204-02-12)

When a FortiManager M3004 instance manages an unlimited number of devices or Virtual Domains, the support tier needs to match that scale. This 1-year FC6 upgrade moves the largest FortiManager VM tier from Premium to Elite, cutting the critical-issue response SLA from 1 hour to 15 minutes and adding the Elite monitoring portal and extended LTS software support across an unrestricted device count.

Overview

FC6 is the top FortiManager VM size tier with no cap on managed devices or Virtual Domains. Upgrading from Premium to Elite at this tier for 12 months activates Elite’s three distinguishing features: a 15-minute critical-issue response SLA, the Elite monitoring portal for proactive environment visibility, and extended LTS software support. All Premium entitlements, including telephone support and advanced RMA replacement, carry over. The table below compares all three FortiCare tiers.

Who it suits

This 1-year FC6 upgrade fits large enterprises and MSSPs that have deployed FortiManager M3004 at unlimited device scale and want to pilot Elite support before committing to a multi-year term. It also suits organizations whose annual procurement cycle aligns naturally with a 12-month agreement at the highest VM tier.

Buying from DataCenter360.ca

SKU FC6-10-M3004-204-02-12 is available from DataCenter360.ca, an authorized Fortinet Select Partner, with electronic delivery to customers worldwide. As the unlimited VM tier, FC6 pricing reflects a larger deployment scale than FC5. Contact our team to confirm co-term compatibility with your existing M3004 Premium contract before ordering.

Frequently asked questions