Fortinet FortiWeb 400F FortiCare Premium Support, 1-Year (FC-10-FV40F-247-02-12)

For organizations that want to validate their FortiWeb 400F deployment before committing to a longer term, the 1-year FortiCare Premium contract delivers the complete premium support experience at the shortest available interval. You get direct telephone access to Fortinet engineers, a 1-hour response SLA on critical issues, and advanced hardware replacement shipped before you return the faulty unit.

Overview

FortiCare Premium for the FortiWeb 400F covers the appliance for one year with response standards that set it apart from the Essential tier: critical issues are acknowledged within 1 hour rather than the next business day. Telephone support connects you to Fortinet engineers directly, bypassing ticket queues for faster resolution. Hardware faults are addressed with advanced replacement, meaning a replacement unit ships before you send back the failed appliance. Firmware updates, online tools, and access to the asset portal are included throughout the year, along with eligibility to add a Priority RMA upgrade for environments where the fastest physical swap is required.

Who it suits

This 1-year term suits organizations in the early stages of a FortiWeb 400F deployment, where annual budget cycles govern contract decisions or where a procurement review is expected within 12 months. It is also a practical fit for teams managing environments that recently moved from proof-of-concept to production and need full premium coverage without locking in a multi-year agreement. Any operation where web application firewall uptime is business-critical benefits from the 1-hour response floor that FortiCare Premium provides.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. This support contract is fulfilled by electronic delivery and is available worldwide, with no geographic restriction. Orders include responsive pre-sales guidance on term selection and renewal timing, plus post-sale assistance with contract registration in Fortinet’s support portal.

Frequently asked questions