Fortinet FortiWeb 2000F 4-Hour Hardware & Onsite Priority RMA, 1-Year (FC-10-FW2KF-212-02-12)

When a FortiWeb 2000F handling production web application traffic goes down, waiting days for a replacement part is not an option. FC-10-FW2KF-212-02-12 adds a 1-year 4-Hour Priority RMA entitlement to your appliance, guaranteeing that a Fortinet-certified field technician arrives on site with replacement hardware within 4 hours of a verified hardware failure. The 1-year term keeps your commitment aligned with an annual budget cycle, making it straightforward to review coverage alongside your base support contract each year.

Overview

The 4-Hour Onsite Priority RMA is an add-on service that upgrades your hardware replacement experience beyond standard FortiCare. While FortiCare Essential requires you to return the failed unit before a replacement ships, Premium and Elite include advanced replacement — this add-on goes further by sending a trained technician directly to your location, parts in hand, within 4 hours. The 1-year term (FC-10-FW2KF-212-02-12) fits organizations running on annual budget and approval cycles, letting you re-evaluate coverage level at each renewal. The table below shows which FortiCare tiers are eligible for this add-on.

Who it suits

This 1-year SKU fits organizations that prefer annual review of their support stack — whether because budget cycles run on a fiscal year, because a hardware refresh is planned within 12 to 24 months, or because the team wants the flexibility to step up or step down coverage at each renewal. It is also the right choice when adding Priority RMA to an appliance mid-contract, since the 1-year term can be aligned to the existing support expiry without over-committing. Any organization running the FortiWeb 2000F in a location where downtime has direct revenue or compliance impact — financial services, healthcare, e-commerce — benefits from the on-site engineer response that goes beyond a shipped part.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner offering FC-10-FW2KF-212-02-12 with worldwide electronic delivery. The service entitlement is registered to your FortiWeb 2000F appliance serial number and activates with no hardware shipment, meaning there is no geographic restriction based on where your appliance is deployed. Purchase online or contact DataCenter360.ca to request a quote for multi-unit or volume orders before your current support term expires.

Frequently asked questions