Fortinet FortiWeb 600E FortiCare Premium Support, 1-Year (FC-10-W06HE-247-02-12)

When a WAF appliance protecting production web traffic goes down, recovery time is measured in minutes. FortiCare Premium Support for the FortiWeb 600E commits to a 1-hour response on critical incidents, provides direct telephone access to Fortinet’s technical support engineers, and ships a replacement unit before the faulty appliance is returned under advance RMA. For teams where the 600E guards revenue-generating or compliance-sensitive applications, this is the support tier that matches the criticality of the workload.

Overview

FortiCare Premium (svc code 247) sits between the Essential and Elite tiers in Fortinet’s support hierarchy. It delivers a 1-hour response SLA for critical-severity cases, telephone access to Fortinet engineers, and advance hardware RMA rather than the return-then-replace process under Essential. Firmware updates, the Fortinet asset portal, and online support tools are included at all tiers. The comparison below shows where Premium sits relative to Essential and Elite, so buyers can select the tier that matches their recovery-time requirements and budget.

Who it suits

FortiCare Premium is appropriate for organizations where the FortiWeb 600E protects revenue-generating or compliance-sensitive web applications and where a multi-hour outage would have measurable business impact. Teams that manage WAF infrastructure in-house and require telephone access to Fortinet engineers when diagnosing complex incidents will find Premium the practical balance between Essential’s next-business-day SLA and Elite’s 15-minute response with dedicated monitoring portal.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-W06HE-247-02-12 is fulfilled as an electronic license with worldwide delivery. If you are deciding between Premium and Elite for your FortiWeb 600E environment, the DataCenter360.ca team can walk through the SLA differences and help match the support tier to your internal recovery-time objectives. Contact us to request a quote or to add this to an existing order.

Frequently asked questions