Fortinet FortiWeb 1000E FortiCare Premium Support, 1-Year (FC-10-V1005-247-02-12)

A 1-hour response SLA for critical incidents is the clearest difference between FortiCare Premium and the entry-level Essential tier. FC-10-V1005-247-02-12 activates FortiCare Premium Support on the FortiWeb 1000E (V1005) for one year, giving operations teams telephone access to Fortinet’s support engineers, advance-replacement RMA, and priority escalation paths that production-critical infrastructure demands. For a WAF handling live transaction traffic, the gap between a next-business-day acknowledgment and a 1-hour response can determine the scope and duration of a security incident.

Overview

FortiCare Premium for the FortiWeb 1000E (svc code 247) includes three core support entitlements: telephone access to Fortinet’s technical support team; a 1-hour response SLA on Severity 1 critical cases; and advance-replacement RMA, meaning a replacement unit ships before the failed hardware is returned. Firmware updates, online tools, and the Fortinet asset portal are included across all FortiCare tiers.

The comparison table below shows how Premium sits between Essential and Elite, helping buyers confirm the right support level for their availability requirements.

Who it suits

FortiCare Premium is the appropriate support tier for FortiWeb 1000E deployments running in production with little tolerance for extended downtime. E-commerce platforms that process transactions continuously, financial services firms with after-hours and weekend traffic, and public-sector web portals operating outside standard business hours each benefit from the 1-hour SLA and telephone escalation path. Organizations that also need hardware replacement without waiting for a return-to-depot cycle will find the advance-replacement RMA a practical necessity at this appliance tier.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-V1005-247-02-12 is purchased as an electronic subscription activated against the registered FortiWeb 1000E serial number, with worldwide delivery by email. DataCenter360.ca can align this renewal with co-termination of other FortiWeb service subscriptions and assists with Fortinet asset portal registration. Contact the team for multi-year FortiCare Premium pricing or to discuss bundling support with additional FortiWeb security services.

Frequently asked questions