Fortinet FortiWeb 2000E FortiCare Premium Support, 1-Year (FC-10-FW2KE-247-02-12)

When a web application firewall protecting production traffic has a critical fault, response time directly affects how long applications remain exposed. FortiCare Premium for the FortiWeb 2000E (FC-10-FW2KE-247-02-12) puts Fortinet TAC engineers on call around the clock with a 1-hour response commitment for critical cases, and ships a replacement unit before the faulty hardware is returned.

Overview

FortiCare Premium sits in the middle of Fortinet’s three-tier support structure. Compared with Essential, it cuts critical-case response from next business day to 1 hour, adds telephone access to Fortinet TAC, and upgrades hardware replacement from return-and-replace to advance replacement, meaning a new unit ships before you return the faulty one. Firmware updates, the online support portal, and Fortinet’s asset management tools are included across all three tiers. Elite adds extended LTS support and the Elite monitoring portal, which Premium does not include. For most production web application firewall deployments, Premium represents the point where support coverage becomes substantive enough to meet operational SLA requirements. The table below compares Essential, Premium, and Elite across key dimensions for the FortiWeb 2000E.

Who it suits

FortiCare Premium is appropriate for production environments where the FortiWeb 2000E protects business-critical or regulated applications. It is the standard choice for organisations with SLA obligations to their end users, regulated industries where unplanned downtime carries compliance consequences, and IT teams that need direct telephone access to Fortinet engineers rather than web-ticket-only support. Teams that do not yet need the Elite tier’s extended LTS support and dedicated monitoring portal will find Premium the right balance of coverage and cost for annual renewal.

Buying from DataCenter360.ca

DataCenter360.ca is an authorised Fortinet Select Partner. FC-10-FW2KE-247-02-12 is in stock and delivered electronically worldwide with no regional restriction. The team can quote co-termination dates, multi-year terms, or consolidated renewal alongside other FortiWeb 2000E service subscriptions, making it straightforward to keep all services aligned to a single annual date.

Frequently asked questions