Fortinet FortiWeb 3000E FortiCare Premium Support, 1-Year (FC-10-V3006-247-02-12)

Downtime on a FortiWeb 3000E protecting production applications means compliance risk and revenue impact. FC-10-V3006-247-02-12 backs that appliance with 24×7 TAC access, a 1-hour response SLA for critical cases, and advanced hardware replacement so a failed unit does not wait in a return queue before a replacement ships.

Overview

FortiCare Premium for the FortiWeb 3000E is the middle tier of Fortinet’s support program. Technical cases are handled around the clock every day of the year, and critical-severity cases carry a 1-hour initial response target. Hardware replacement uses the advanced model: Fortinet ships the replacement before the failed unit is returned, shortening recovery time significantly compared to the return-and-replace process under FortiCare Essential. The subscription also covers firmware updates, Fortinet’s online support tools, and the asset management portal for the registered appliance. The table below compares Premium with Essential and Elite across the key support dimensions.

Who it suits

Enterprises and managed service providers running the FortiWeb 3000E in production environments where extended downtime is unacceptable will find FortiCare Premium the right support tier. It suits organizations that need direct TAC access at any hour but do not require the 15-minute Elite critical-response SLA. FortiCare Premium is also the support component included in both the Standard and Enterprise bundle subscriptions for this appliance.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and processes FortiCare renewals as electronic licenses with same-day order handling. If you are renewing before your current term expires, provide the appliance serial number and expiry date when contacting us so the renewal term aligns precisely and there is no gap in support coverage.

Frequently asked questions