Fortinet FortiWeb 4000E FortiCare Premium Support, 1-Year (FC-10-V4002-247-02-12)

When a FortiWeb 4000E protecting a financial portal or hospital network goes down, every minute of reduced WAF coverage represents measurable risk. FC-10-V4002-247-02-12 provides one year of FortiCare Premium Support, giving operations teams direct 24×7 access to Fortinet’s Technical Assistance Center with a one-hour response commitment on critical cases and advanced hardware replacement that ships a unit before the failed appliance is returned. This is the support tier built for environments where appliance downtime is not an acceptable outcome.

Overview

FortiCare Premium (svc code 247) delivers the highest-availability support commitment available below the Elite tier for the FortiWeb 4000E. The subscription includes 24-hour, 7-day telephone and online TAC access, a one-hour response time on severity-1 cases, and advanced hardware replacement, which ships a replacement unit before the failed appliance is returned and eliminates the delay of the standard return-then-replace process.

The subscription also covers firmware updates, access to Fortinet’s online support portal, and use of the asset management tools for the 4000E’s registration and contract history. Priority RMA add-ons are eligible under Premium, giving procurement teams the option to further shorten replacement lead times when the 4000E sits in a particularly time-critical environment. The table below compares Premium with Essential and Elite tiers across response time, telephone access, and hardware replacement method.

Who it suits

FortiCare Premium is the appropriate support tier for FortiWeb 4000E deployments where the appliance is a single point of control for high-value web applications and any unplanned downtime carries immediate business or compliance consequences. Large financial institutions, healthcare systems with patient-facing applications, and service providers offering availability SLAs to their own customers are the primary fit.

Security and network operations teams that work around the clock and need consistent human support at any hour benefit from the 24×7 telephone access that Essential-tier support does not provide. Organizations that carry regulatory obligations around incident response timelines, such as those operating under DORA or PCI DSS, may also find Premium’s one-hour SLA useful as a contractual reference point for their own response documentation.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-V4002-247-02-12 is an electronic subscription with worldwide delivery and no physical component. Add to cart for immediate checkout, or use the Request a Quote link for volume or multi-year pricing. If you are renewing an expiring FortiCare Premium contract on an existing FortiWeb 4000E, our team can confirm the subscription registers to the correct appliance serial number before you complete the purchase.

Frequently asked questions