Fortinet FortiProxy 4000G FortiCare Premium Support, 1-Year (FC-10-XY4KG-247-02-12)

A one-year FortiCare Premium contract covers the FortiProxy 4000G through its initial deployment phase, giving support teams telephone access around the clock and a one-hour SLA on critical cases from day one. Organizations that align IT spending to annual budget cycles can activate coverage immediately on delivery and reassess their support tier or hardware plan at each fiscal year-end.

Overview

FortiCare Premium is Fortinet’s full-featured support tier. For the FortiProxy 4000G, the package includes 24×7 telephone and ticket access, a one-hour response window on severity-critical cases, advanced hardware replacement (unit shipped before you return the faulty one), and entitlement to all firmware updates issued during the coverage period. The license is delivered electronically and activates worldwide from the date of registration with Fortinet’s support portal.

Who it suits

This one-year term is best suited to teams in the initial rollout of a FortiProxy 4000G who want verified coverage before committing to a longer cycle. It also works for organizations on annual procurement schedules, managed service providers who provision support in 12-month increments aligned to client contracts, and network architects completing a proof-of-concept before locking in multi-year spend.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet-authorized reseller. After your order is confirmed, the entitlement key is delivered electronically with no geographic restriction, so it can be applied to a FortiProxy 4000G registered anywhere in the world. The key activates the 12-month coverage period immediately upon registration and is tied to your appliance’s serial number in Fortinet’s support system. Contact DataCenter360.ca for volume pricing or assistance with co-term alignment if you are consolidating renewal dates across multiple appliances.

Frequently asked questions