Fortinet FortiProxy 4000G Next Calendar Day Priority RMA, 1-Year (FC-10-XY4KG-210-02-12)

When a FortiProxy 4000G goes down, every hour of downtime carries a real cost. The 1-year Next Calendar Day Priority RMA service (FC-10-XY4KG-210-02-12) commits Fortinet to shipping a replacement appliance so it arrives the next calendar day after a return authorization is issued. For organizations on annual procurement cycles or those in the first year of a FortiProxy 4000G deployment, a 1-year term keeps flexibility intact without sacrificing hardware replacement speed.

Overview

Priority RMA is a hardware replacement add-on that works on top of an existing FortiCare Premium or FortiCare Elite subscription. Standard FortiCare Essential includes return-and-replace RMA; moving to Premium or Elite adds advanced replacement, meaning the substitute unit ships before the faulty one is returned. Adding Priority RMA (svc code 210) tightens the delivery window to the next calendar day, covering weekends and holidays, not just business days. For a high-capacity proxy appliance like the FortiProxy 4000G, that distinction matters in environments where weekend traffic still carries SLA obligations. The table below places Priority RMA eligibility in context across the three FortiCare tiers.

Who it suits

This 1-year term is a natural fit for teams that align support renewals with annual IT budgets or that want to assess hardware reliability through the first year of a FortiProxy 4000G deployment before committing to a longer term. It also suits organizations whose procurement policies require annual contract review or whose FortiCare renewal cycle already runs on a 12-month schedule. A security operations team managing web proxy traffic for hundreds of internal users cannot afford a multi-day wait on a failed appliance; this service covers that gap with a contractual next-calendar-day commitment.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner supplying FortiProxy support services to customers across North America and worldwide. FC-10-XY4KG-210-02-12 is delivered electronically with no geographic restriction on registration. The team is available to confirm your existing FortiCare tier eligibility, verify that Priority RMA can be added to your current contract, and provide a formal quote for annual budget approval.

Frequently asked questions