Fortinet FortiProxy 4000G 4-Hour Hardware & Onsite Priority RMA, 1-Year (FC-10-XY4KG-212-02-12)

Protecting a FortiProxy 4000G deployment against extended hardware downtime takes more than a standard return-and-replace agreement. This 1-year add-on (FC-10-XY4KG-212-02-12) commits Fortinet to dispatching an on-site engineer with a replacement unit within 4 hours of a confirmed hardware fault, giving your team a defined recovery window to plan against.

Overview

The 4-Hour On-Site RMA service attaches to the FortiProxy 4000G serial number and coordinates with Fortinet’s field-service network. Once a hardware fault is verified, Fortinet dispatches an engineer carrying a replacement appliance to your registered site, targeting a 4-hour arrival window. This add-on is not standalone: it requires a concurrent FortiCare Premium or FortiCare Elite agreement on the same device. The table below shows how Priority RMA eligibility is distributed across FortiCare support tiers.

Who it suits

The 1-year term fits organizations that align support contracts with fiscal-year or calendar-year budgets, or teams that want to validate the Priority RMA tier before committing to a longer term. The FortiProxy 4000G is a high-capacity appliance that typically processes all outbound web traffic for a large site, so hardware downtime has immediate and broad impact. IT departments operating under internal SLA targets, audit requirements, or uptime obligations with end customers can map the 4-hour on-site response directly to their recovery-time objectives. The 1-year term also makes it straightforward to synchronize renewal with an expiring FortiCare contract coming up in the next budget cycle.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner stocking FC-10-XY4KG-212-02-12. Service activation details are delivered electronically worldwide, typically on the same business day as purchase. If you need to confirm that your existing FortiCare Premium or Elite contract qualifies, or want to align this renewal with other support terms, our team can assist before you place the order.

Frequently asked questions