Fortinet FortiSIEM 500G FortiCare Premium Support, 1-Year (FC-10-FSM5G-247-02-12)

Annual coverage gives security operations teams the flexibility to align support commitments with budget cycles. This 1-year FortiCare Premium contract keeps a FortiSIEM 500G appliance fully backed by 1-hour critical-issue response and advanced hardware replacement for one fiscal year, making it a practical starting point or a bridge while longer-term procurement decisions are finalized.

Overview

FortiCare Premium is the mid-tier hardware support plan for Fortinet appliances, positioned above Essential and below Elite. For the FortiSIEM 500G, this 1-year contract covers the physical hardware unit and includes a 1-hour response SLA for critical issues, direct telephone access to Fortinet TAC engineers, and advanced hardware replacement, meaning Fortinet ships a replacement unit before the faulty appliance is returned. Firmware updates, the online tools suite, and the Fortinet asset portal are included for the full term.

This SKU covers hardware appliance support only. FortiSIEM software licenses and product support are separate purchases that must be maintained alongside this contract to keep the full 500G deployment operational and current.

Who it suits

This 1-year term suits organizations running annual IT procurement cycles, security teams evaluating whether to expand or upgrade their SIEM infrastructure before committing to a longer period, and environments where a deployment is expected to be replaced or restructured within 12 months. It is also appropriate where a short-term coverage gap needs to be closed without a multi-year financial commitment.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet partner supplying FortiSIEM support contracts to customers worldwide. The 1-year FortiCare Premium contract is delivered electronically with no hardware shipment required. Licensing fulfillment is handled directly through Fortinet’s registration system. For volume pricing or to coordinate this contract alongside a FortiSIEM software subscription, contact DataCenter360.ca before purchasing.

Frequently asked questions