Fortinet FortiSIEM 500G FortiCare Premium Support, 5-Year (FC-10-FSM5G-247-02-60)

Five years of continuous FortiCare Premium coverage spans most of a FortiSIEM 500G appliance’s operational life, eliminating multiple renewal events with a single purchase order. This term secures 1-hour critical-issue response, telephone TAC access, and advanced hardware replacement from the moment the contract activates through the appliance’s full productive period.

Overview

FortiCare Premium is Fortinet’s mid-tier hardware support plan, above Essential and below Elite. For the FortiSIEM 500G, this 5-year contract covers the physical appliance with a 1-hour critical-issue response SLA, telephone access to Fortinet TAC engineers, and advanced hardware replacement, where Fortinet ships a replacement unit before the faulty appliance is returned. Firmware updates, online tools, and the Fortinet asset portal are included for the entire five-year term.

This SKU covers hardware appliance support only. FortiSIEM software licenses and product support require a separate active contract; both subscriptions must remain current for the 500G platform to function at full capacity throughout this coverage period.

Who it suits

This 5-year term suits enterprise security teams that have standardized on the FortiSIEM 500G as a long-term production appliance and want to eliminate recurring renewal overhead for the hardware support layer. It is particularly relevant for organizations with 5-year capital expenditure cycles or those seeking to reduce the number of annual procurement decisions tied to a single appliance.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet partner delivering FortiSIEM support contracts electronically to customers worldwide. Purchasing a 5-year FortiCare Premium term through DataCenter360.ca captures the maximum available coverage period in a single transaction, freeing procurement resources from repeated renewal cycles. Contact DataCenter360.ca to pair this hardware support contract with a matching FortiSIEM software subscription or to request pricing for multiple appliances.

Frequently asked questions