Fortinet FortiSIEM 500G Next Calendar Day Priority RMA, 3-Year (FC-10-FSM5G-210-02-36)

SKU: FC-10-FSM5G-210-02-36

Original price was: CAD$2,707.62.Current price is: CAD$2,207.29.

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FortiSIEM 500G 3-Year Next Calendar Day Priority RMA extends hardware-replacement coverage to next-calendar-day delivery for three years under a single purchase, requiring an active FortiCare Premium or FortiCare Elite contract throughout the term.
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Product description

A three-year term on the Next Calendar Day Priority RMA eliminates two annual renewal cycles on your FortiSIEM 500G, locking in accelerated hardware-replacement coverage for the full period. Organizations that plan infrastructure budgets on multi-year horizons gain cost predictability: the per-year effective rate is fixed at purchase, and procurement teams handle one transaction instead of three.

Overview

When a FortiSIEM 500G appliance fails under a standard FortiCare contract, the customer sends back the defective unit before a replacement is dispatched. The Next Calendar Day Priority RMA add-on reverses that sequence: Fortinet ships a replacement unit to arrive by the next calendar day, including weekends and public holidays, without waiting for the failed hardware to be returned first.

This is an add-on entitlement, not a standalone contract. An active FortiCare Premium or FortiCare Elite contract must cover the same appliance for the entire 3-year term. The add-on covers hardware replacement logistics only; software support, threat intelligence feeds, and cloud subscriptions remain under the FortiCare agreement.

Feature Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Who it suits

Security operations centers running FortiSIEM 500G as a core log-correlation and event-management platform benefit most when downtime risk is minimized at every level. The 3-year term suits organizations whose FortiCare Premium or Elite renewal cycles run on multi-year agreements, allowing both contracts to be aligned and managed together. It is also a practical choice for compliance-driven environments where documented continuous SIEM coverage is required across audit periods that span multiple years.

Buying from DataCenter360.ca

DataCenter360.ca delivers this license electronically to any country. When placing an order for a 3-year term, verify that your FortiCare Premium or Elite contract on the FortiSIEM 500G also covers the full three-year window, or arrange both renewals at the same time to avoid a coverage gap that would suspend the RMA entitlement. DataCenter360.ca can bundle a 3-year FortiCare renewal with this add-on in a single quote.

Frequently asked questions

Should the 3-year RMA term match my FortiCare renewal date?
Yes. The Priority RMA add-on is only valid while an active FortiCare Premium or Elite contract covers the same appliance. If your FortiCare term is shorter than three years, the RMA add-on becomes inactive for the remaining period. Aligning both to the same 3-year window is the recommended approach.
Does ‘next calendar day’ apply on weekends and public holidays?
The next-calendar-day commitment covers all days of the year, not just business days. Actual delivery depends on Fortinet’s logistics coverage in your region. Confirm regional delivery capability with Fortinet Support at the time of registration.
Does purchasing a 3-year term lock in the RMA response commitment?
Yes. The next-calendar-day delivery commitment is defined by the active entitlement for the full 3-year period. Fortinet’s support terms governing the commitment are set at the time of purchase; renewal at the end of the term would be at prevailing rates and terms.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSIEM-500G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSIEM

MPN

FC-10-FSM5G-210-02-36

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