Fortinet FortiSIEM 3600G 4-Hour Hardware & Onsite Priority RMA, 5-Year (FC-10-FM36G-212-02-60)

For organizations that plan infrastructure support across a full 5-year operational cycle, this add-on secures Fortinet’s highest hardware SLA for the FortiSIEM 3600G without a single renewal decision during the term. A confirmed hardware failure at any hour triggers dispatch of both a replacement appliance and a Fortinet-certified on-site engineer to your location within 4 hours. Across five years, the per-year cost is lower than the 1-year or 3-year terms, and four renewal cycles are eliminated entirely.

Overview

Service code 212 is Fortinet’s highest hardware support tier for the FortiSIEM 3600G. Both a replacement unit and a certified on-site engineer are dispatched within 4 hours of a confirmed hardware failure, 24 hours a day, 365 days a year. The 5-year term covers the practical operational lifespan of the appliance in most enterprise deployments, removing any exposure to renewal gaps and providing the lowest per-year cost of the three available term lengths for this service.

This add-on requires an active FortiCare Premium or Elite contract on the same appliance for the full 5-year period. FortiCare Essential does not qualify.

Who it suits

Government agencies, financial institutions, and large enterprises that operate the FortiSIEM 3600G as a long-term production SIEM platform and need guaranteed hardware continuity across the appliance’s full service life. The on-site engineer component is well suited to environments where the appliance is in a remote or co-location data center with limited local IT support. Organizations that have standardized on 5-year infrastructure procurement cycles will find this term eliminates Priority RMA from their annual renewal workload entirely.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner, supplying this add-on worldwide as an electronic delivery. The 5-year term is the longest available for the FortiSIEM 3600G Priority RMA add-on and carries the lowest per-year cost across the three term options. Ensure your FortiCare Premium or Elite base contract covers the full 5-year period before ordering. DataCenter360.ca can provide a co-terming quote to align a shorter base contract with the 5-year add-on, avoiding a mid-term coverage gap.

Frequently asked questions