Fortinet FortiGate 3000F FortiCare Premium to Elite Upgrade, 3-Year (FC-10-F3K0F-204-02-36)

Some FortiGate 3000F deployments follow a three-year support renewal cycle aligned to hardware refresh or procurement schedules. FC-10-F3K0F-204-02-36 fits that window: it converts an active FortiCare Premium contract on the 3000F to Elite tier for 36 months, cutting the critical-issue SLA from one hour to 15 minutes and enabling the Proactive Device Insights portal for the device’s support term.

What this upgrade covers

FortiCare Elite raises the support ceiling on three fronts compared to Premium. Critical incidents drop from a one-hour response to 15 minutes; non-critical issues move from next business day to two business hours. The FortiCare Elite Portal (Proactive Device Insights) activates for the registered 3000F unit, providing a unified view of device health scores, configuration recommendations, and security posture guidance. Elite also qualifies the 3000F for extended end-of-engineering-support (E-EoES), adding up to 18 months of LTS patch coverage past the standard software lifecycle. Hardware RMA remains Advanced Replacement at Elite, matching Premium, with an optional Priority RMA add-on available if needed.

Who needs this

This SKU targets FortiGate 3000F operators who already hold an active FortiCare Premium entitlement and need to step up to Elite-class SLAs within a 36-month term. Procurement teams that structure support renewals on three-year cycles alongside capital refresh often prefer this term over a five-year commitment. Organizations in financial services or healthcare whose vendor contracts specify sub-30-minute response times on Tier 1 firewall infrastructure are frequent buyers, as are managed security providers matching their own client SLAs. The upgrade cannot be applied to a device on Essential or with no active support contract.

Activation and delivery

FC-10-F3K0F-204-02-36 is a software subscription delivered electronically. After purchase, Fortinet generates a contract key registered against the FortiGate 3000F serial number in the Fortinet Support Portal. Elite status activates on registration and runs for 36 months from that date. No hardware ships. Delivery typically completes within one business day of order confirmation. This license is valid worldwide, with no geographic restriction on where the device operates.

FortiCare tier comparison

This product upgrades to FortiCare Elite. The table compares the three per-device support tiers available on FortiGate platforms.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner supplying FortiCare licenses to customers in Canada and internationally. FC-10-F3K0F-204-02-36 is stocked and fulfilled electronically — the contract key typically arrives within one business day of purchase. Organizations managing co-term alignment with existing 3000F support contracts, or those consolidating Elite upgrades across multiple units, can submit a Request a Quote — including the device serial number and current contract details helps expedite processing.