Fortinet FortiMail 400F FortiCare Premium Support, 5-Year (FC-10-FE4HF-247-02-60)

SKU: FC-10-FE4HF-247-02-60

Original price was: CAD$13,189.57.Current price is: CAD$10,523.59.

Save:20%You save CAD$1920.01
FortiCare Premium Support for the FortiMail 400F provides 1-hour critical response, telephone support, and advanced hardware replacement for a 5-year term, covering the appliance’s full operational lifecycle from a single procurement event.
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Product description

A 5-year FortiCare Premium contract covers the operational life of a FortiMail 400F deployment from a single purchase, eliminating four renewal cycles and fixing support costs for five years. Organizations that have committed to this appliance as a long-term component of their email security stack can budget with certainty and remove the risk of a lapsed coverage window at an annual renewal date.

Overview

FortiCare Premium (service code 247) delivers Fortinet’s mid-tier hardware support for the FortiMail 400F. The 1-hour critical response guarantee is active for every year of the 5-year term. Advanced hardware replacement ships a replacement unit before the defective appliance is returned, maintaining mail security operations during a hardware failure. Telephone access to Fortinet engineers, firmware updates, the asset management portal, and online support tools are all included with no per-year reactivation required throughout the contract.

Feature Essential Premium Elite
Critical-issue response Next business day 1 hour 15 minutes
Telephone support
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates, online tools & asset portal
Extended LTS support & Elite monitoring portal
Feature Essential Premium Elite
Critical-issue response Next business day 1 hour 15 minutes
Telephone support
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates, online tools & asset portal
Extended LTS support & Elite monitoring portal

Who it suits

The 5-year term suits organizations past the deployment and stabilization phase that plan to run the FortiMail 400F for its full hardware lifecycle. Finance and procurement teams that need predictable IT support costs across a multi-year budget horizon benefit from locking in a fixed total. It is also the right choice for any team that has experienced the disruption of a lapsed support contract and wants the lowest possible renewal frequency going forward.

Buying from DataCenter360.ca

DataCenter360.ca delivers this license electronically for worldwide delivery. The 5-year term is the highest-commitment option in the FortiCare Premium range for this model and produces the fewest future renewal events of any available term. Contact DataCenter360.ca for volume pricing when placing long-term contracts across multiple FortiMail 400F appliances at once.

Frequently asked questions

Why choose a 5-year term instead of renewing annually?
The 5-year contract locks in coverage for the appliance’s typical operational lifecycle with a single purchase. It eliminates four renewal cycles, removes the risk of an accidental lapse in support coverage, and fixes the total support cost over the period.
Is telephone support and 1-hour response active for all 5 years without renewal?
Yes. Telephone access to Fortinet engineers and the 1-hour critical-issue response are active continuously for the full 5-year term. No annual renewal action is required to maintain these entitlements.
Can this contract be transferred if the FortiMail 400F is replaced before the term ends?
Contract portability depends on Fortinet’s transfer policies and the replacement unit’s eligibility. DataCenter360.ca can assist with checking options when a mid-contract hardware change is being planned.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiMail-400F

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiMail

MPN

FC-10-FE4HF-247-02-60

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