Fortinet FortiMail 2000F FortiCare Premium Support, 3-Year (FC-10-FE2KF-247-02-36)

Purchasing three years of FortiCare Premium in a single transaction eliminates two annual renewal cycles and fixes the support terms for the full period without requiring repeated procurement approval. FC-10-FE2KF-247-02-36 covers the FortiMail 2000F with Premium support for three years, including 24×7 phone and ticket access to Fortinet engineers, a 1-hour response guarantee on critical faults, and advance hardware replacement.

Overview

FortiCare Premium is the mid-tier support contract in Fortinet’s three-level structure, positioned between Essential and Elite. The most significant practical upgrades from Essential are 24×7 telephone access and the shift to a 1-hour critical-issue response. Hardware RMA under Premium uses advance replacement: a working unit is dispatched before the failed appliance is sent back, reducing the downtime window compared to the return-and-replace process under Essential. FortiCare Premium is also eligible for the Priority RMA add-on to accelerate advance replacement dispatch further. The table below compares Essential, Premium, and Elite side by side.

Who it suits

A 3-year subscription suits organizations that have already operated FortiCare Premium on the FortiMail 2000F for at least one cycle and are satisfied with the service level. Consolidating into a 3-year term reduces renewal transactions, simplifies vendor management over a mid-range planning horizon, and can align the support contract expiry to a broader Fortinet hardware refresh cycle. Managed service providers covering multiple FortiMail 2000F units and enterprises standardizing at the Premium tier commonly choose multi-year terms to reduce per-appliance renewal activity.

Buying from DataCenter360.ca

FC-10-FE2KF-247-02-36 is in stock at DataCenter360.ca, an authorized Fortinet Select Partner, for immediate electronic delivery worldwide. Single-unit orders are fulfilled at standard Fortinet pricing. Organizations consolidating FortiMail 2000F appliances onto a shared contract end date through co-termination, or purchasing multiple units under a volume agreement, can request a formal quote. If you have questions about applying a 3-year renewal to an appliance that still has active FortiCare coverage, contact the team before purchasing to confirm the correct activation sequence.

Frequently asked questions