Fortinet FortiMail 2000F 4-Hour Hardware & Onsite Priority RMA, 3-Year (FC-10-FE2KF-212-02-36)

Committing to a three-year support term on a mission-critical appliance is as much a financial decision as a technical one. FC-10-FE2KF-212-02-36 covers a FortiMail 2000F with 4-Hour On-Site Priority RMA for 36 months, fixing the cost of hardware-failure response at $17,087.51 across that entire window. Organizations that want to eliminate year-over-year renewal overhead and lock in predictable support expenditure for the full length of a typical hardware lifecycle will find this term the most operationally straightforward option available for this appliance.

Overview

The 4-Hour On-Site Priority RMA service commits Fortinet to dispatching a field engineer with a replacement FortiMail 2000F unit within four hours of a confirmed hardware fault. Standard FortiCare Essential handles RMA as a return-and-replace process, which requires the customer to ship the failed unit before a replacement is sent. This add-on bypasses that workflow entirely, keeping the failed unit on-site and restoring service through a Fortinet-managed swap.

The 3-year term means a single purchase covers hardware-failure response for most of a standard appliance lifecycle, reducing administrative touchpoints. Eligibility requires an active FortiCare Premium or Elite contract on the same appliance serial number at the time of activation. Essential-tier customers do not qualify. FC-10-FE2KF-212-02-36 is delivered electronically as a license key and activates through the Fortinet Support Portal.

Who it suits

Enterprises and managed service providers that operate the FortiMail 2000F in environments where email gateway uptime is a contractual or regulatory requirement, and whose support budget is approved in multi-year cycles, are the primary audience for this term length. The 3-year option removes the annual renewal decision from the support calendar, reducing administrative burden for IT operations teams managing a broad Fortinet estate.

It is also a practical choice for organizations that have already validated on-site RMA coverage through a 1-year term and now want to extend that protection without renegotiating annually. An active FortiCare Premium or Elite entitlement on the FortiMail 2000F is a precondition for activation.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-FE2KF-212-02-36 is priced at $17,087.51 for the full 3-year term, delivered electronically worldwide with no physical goods included. Purchasing a single 3-year contract rather than three successive 1-year terms avoids year-over-year price variability and simplifies renewal tracking for IT and finance teams alike.

After checkout, the license key is activated in the Fortinet Support Portal and tied to the FortiMail 2000F serial number. The 5-year term (FC-10-FE2KF-212-02-60) is also available if your procurement horizon extends further.

Frequently asked questions