Fortinet FortiMail 3000F FortiCare Premium Support, 5-Year (FC-10-FE3KF-247-02-60)

SKU: FC-10-FE3KF-247-02-60

Original price was: CAD$67,550.18.Current price is: CAD$53,896.42.

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FortiMail 3000F FortiCare Premium Support, 5-Year (FC-10-FE3KF-247-02-60) secures five years of 1-hour critical-issue response, telephone support, and advanced hardware replacement for the FE3KF enterprise email gateway, delivered electronically worldwide.
  In Stock   Free & Fast e-Delivery (0–1 Business Days)
Fortinet Select Partner
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  Licensing available worldwide — delivered electronically to any country

Product description

Organizations with stable infrastructure and long procurement cycles get the best value from committing to a 5-year support term. FC-10-FE3KF-247-02-60 covers the FortiMail 3000F for five consecutive years under FortiCare Premium, delivering the lowest effective annual support cost of the three available term lengths while maintaining 1-hour critical-issue response, telephone support, and advanced hardware replacement throughout.

Overview

FortiCare Premium provides mid-tier support for the FortiMail 3000F: 1-hour response for critical issues, direct telephone access to Fortinet engineers, and advanced hardware replacement when the appliance requires exchange. For high-throughput email security platforms at enterprise or carrier scale, these capabilities protect against prolonged disruption to business-critical mail flow. A 5-year term locks in coverage for organizations whose infrastructure remains stable across long procurement cycles, removing both renewal effort and multi-year cost uncertainty. Firmware updates, online tools, and the Fortinet asset portal are included for the full five years.

Feature Essential Premium Elite
Critical-issue response Next business day 1 hour 15 minutes
Telephone support
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates, online tools & asset portal
Extended LTS support & Elite monitoring portal
Feature Essential Premium Elite
Critical-issue response Next business day 1 hour 15 minutes
Telephone support
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates, online tools & asset portal
Extended LTS support & Elite monitoring portal

Who it suits

This 5-year contract suits organizations that have standardized on the FortiMail 3000F as a long-term platform and prefer to consolidate support procurement into a single multi-year purchase. Government entities, regulated industries, and enterprises with infrequent procurement cycles often find 5-year terms align with capital planning and approval processes. The contract carries no geographic restriction and is delivered electronically to customers worldwide.

Buying from DataCenter360.ca

FC-10-FE3KF-247-02-60 is the longest available FortiCare Premium term for the FortiMail 3000F and carries the lowest effective annual cost of the three term options. DataCenter360.ca, an authorized Fortinet Select Partner, fulfills the contract electronically within one business day. The license key is delivered to the email address on the order for immediate registration in the Fortinet Support Portal. Contact DataCenter360.ca before purchase to confirm the appliance’s current contract status or to discuss pricing for multi-unit deployments.

Frequently asked questions

Is the 5-year term the longest available FortiCare Premium option for the FortiMail 3000F?
Yes. The 5-year term is the longest single-purchase FortiCare Premium contract available for the FortiMail 3000F. It provides the lowest effective annual cost across the 1-, 3-, and 5-year options and avoids multiple renewal events over the coverage period.
Does FortiCare Premium include telephone support throughout the full 5-year term?
Yes. Telephone access to Fortinet’s technical support team is a FortiCare Premium feature and remains available for the entire 5-year term. The Essential tier does not include telephone support, making Premium the entry point for organizations requiring direct engineer access.
What features are available only in FortiCare Elite and not in Premium?
FortiCare Elite adds two features not available under Premium: extended long-term support beyond the standard firmware lifecycle, and access to the Elite monitoring portal. All other support capabilities, including 1-hour critical-issue response, telephone support, and advanced hardware replacement, are included in FortiCare Premium.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiMail-3000F

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiMail

MPN

FC-10-FE3KF-247-02-60

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