Fortinet FortiWeb 2000F FortiCare Premium Support, 1-Year (FC-10-FW2KF-247-02-12)

A one-year FortiCare Premium contract for the FortiWeb 2000F is the right starting point when a team is still completing a deployment, aligning with annual budget cycles, or wants to confirm premium service-level performance before committing to a longer term. It provides the full FortiCare Premium entitlement at $12,063.83 USD with a 12-month window, keeping future service-level decisions open at renewal.

Overview

FortiCare Premium Support lifts the FortiWeb 2000F above the Essential tier on two key operational dimensions: response speed and hardware logistics. Critical issues receive a maximum 1-hour response from a Fortinet support engineer reachable by telephone, compared to next business day under Essential. Hardware failures are resolved through advanced replacement, meaning Fortinet ships a unit to the customer site before requiring the defective appliance back, reducing the window of degraded WAF coverage. The plan also qualifies for the optional Next Calendar Day Priority RMA add-on when fastest-possible logistics are required. Firmware updates, Fortinet online support tools, and the asset management portal are included for the full contract term. The Elite monitoring portal and extended long-term support are not included and require an upgrade to FortiCare Elite.

Who it suits

Large enterprises and service providers running the FortiWeb 2000F as a production WAF in front of customer-facing applications are the primary audience. Organizations that manage Fortinet infrastructure internally but need a guaranteed rapid escalation path for critical failures will find the 1-hour SLA and telephone access appropriate. A one-year term also suits teams still in late-stage deployment or evaluation phases, where locking in a multi-year term is premature but running without premium support is not acceptable.

Buying from DataCenter360.ca

A one-year contract through DataCenter360.ca, an authorized Fortinet partner, provides full FortiCare Premium coverage with a single renewal point at the 12-month mark. This structure suits organizations whose IT procurement runs on annual cycles or where a pending infrastructure review makes a multi-year commitment inadvisable at this stage. The SKU is fulfilled electronically with no hardware shipment and is available to customers worldwide. Contact DataCenter360.ca to purchase or request a quote.

Frequently asked questions