Fortinet FortiWeb 2000F FortiCare Premium Support, 3-Year (FC-10-FW2KF-247-02-36)

SKU: FC-10-FW2KF-247-02-36

Original price was: CAD$62,983.34.Current price is: CAD$50,252.66.

Save:20%You save CAD$9168.51
FC-10-FW2KF-247-02-36 covers three years of FortiCare Premium Support for the FortiWeb 2000F, with 1-hour critical-issue response, telephone support, advanced hardware replacement, and firmware updates, fulfilled electronically for customers worldwide.
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Product description

Three years of FortiCare Premium aligns support coverage with a standard appliance operating cycle for the FortiWeb 2000F, eliminating two annual renewal events and fixing support costs at $36,191.49 USD for the full 36-month period. This term is suited to organizations that have validated the appliance in production and are ready to commit to stable, continuous coverage without renegotiating service terms each year.

Overview

FortiCare Premium Support for the FortiWeb 2000F delivers Fortinet’s mid-tier service level over a three-year window. Critical issues are responded to within 1 hour by a Fortinet engineer available by telephone. Hardware failures are handled through advanced replacement: Fortinet ships a unit to the customer site before the defective appliance is returned, keeping the WAF operational window as short as possible. The plan qualifies for the Next Calendar Day Priority RMA add-on where faster logistics are required. Firmware updates, online support tools, and the asset management portal remain available for all three years. The Elite monitoring portal and extended long-term support are not part of this plan and require FortiCare Elite.

Feature Essential Premium Elite
Critical-issue response Next business day 1 hour 15 minutes
Telephone support
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates, online tools & asset portal
Extended LTS support & Elite monitoring portal

Who it suits

Enterprises that have moved past initial deployment and are running the FortiWeb 2000F as a stable production component of their application security architecture are the primary fit for a three-year term. IT procurement teams that prefer predictable support costs across a budget window aligned with the appliance lifecycle benefit from locking in three years at purchase. Managed service providers and organizations subject to vendor-support compliance requirements will also find that a multi-year active entitlement simplifies audit documentation compared to annual renewals.

Buying from DataCenter360.ca

Purchasing a three-year contract through DataCenter360.ca, an authorized Fortinet partner, consolidates 36 months of FortiCare Premium coverage into a single transaction, removing two renewal cycles from the operational calendar. At $36,191.49 USD total, this term fixes costs over the appliance’s primary operating window and reduces the risk of an accidental coverage lapse at an annual renewal date. The entitlement is fulfilled electronically and is available to customers worldwide. For multi-appliance deployments or volume inquiries, contact DataCenter360.ca to request a quote.

Frequently asked questions

How does a 3-year contract affect support continuity compared to renewing annually?
A three-year contract eliminates two annual renewal points, so there is no risk of a coverage gap caused by a delayed renewal. The FortiCare Premium entitlement remains active for the full 36-month period without requiring procurement action at each anniversary.
Is telephone support included in FortiCare Premium or is it an add-on?
Telephone support is included in FortiCare Premium at no additional cost. It is one of the key differentiators from FortiCare Essential, where telephone access is not available, and it remains included for the entire three-year term.
What support tier sits above FortiCare Premium, and what does it add?
FortiCare Elite is the tier above Premium. It adds access to the Elite monitoring portal, extended long-term support, and a 15-minute critical-issue response. If the FortiWeb 2000F hosts applications where a 1-hour response window is not sufficient, Elite should be evaluated.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiWeb-2000F

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiWeb

MPN

FC-10-FW2KF-247-02-36

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