Fortinet FortiWeb 2000F 4-Hour Hardware & Onsite Priority RMA, 5-Year (FC-10-FW2KF-212-02-60)

For organizations running the FortiWeb 2000F across a full hardware lifecycle, a single 5-year Priority RMA purchase covers the appliance from deployment to planned refresh with zero renewal interruptions. FC-10-FW2KF-212-02-60 locks in 4-hour on-site technician response for five years — the longest term available for this SKU family — giving infrastructure and procurement teams a fixed support cost and the certainty that a Fortinet-certified technician with replacement hardware will be on site within 4 hours for the entire period.

Overview

The 4-Hour Onsite Priority RMA add-on works by dispatching a Fortinet-certified field technician — carrying replacement hardware — to your location within 4 hours of a confirmed hardware failure on the FortiWeb 2000F. This is a step above the Hardware Delivery (svc_code 211) service, which ships a replacement part to you; under svc_code 212, the technician performs the swap on site. The 5-year term (FC-10-FW2KF-212-02-60) is the maximum available coverage period for this SKU family and requires FortiCare Premium or FortiCare Elite as the active base contract on the appliance throughout the term. The table below shows which FortiCare tiers are eligible for this add-on.

Who it suits

The 5-year term targets organizations with a long-term FortiWeb 2000F deployment — data centers, financial institutions, and large enterprises that plan hardware refreshes on 5- to 7-year cycles and want support aligned to that timeline. It suits procurement teams that negotiate support contracts once per hardware generation rather than annually, and budget owners who want to cap the cost of Priority RMA for the life of the appliance in a single line item. Any site where the FortiWeb 2000F operates as the primary web application firewall for regulated workloads — PCI-DSS environments, healthcare data systems — stands to benefit from the maximum-term commitment, which removes all renewal risk for the appliance’s operational life.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner offering FC-10-FW2KF-212-02-60 with worldwide electronic delivery. Because this is a service entitlement, there is no hardware to ship and no region restriction — the entitlement registers to your FortiWeb 2000F serial number regardless of where the appliance is installed. The 5-year term is the largest single-purchase commitment in this SKU family and is well suited to multi-unit procurement; contact DataCenter360.ca for a volume quote if your organization is deploying Priority RMA coverage across several FortiWeb 2000F appliances at once.

Frequently asked questions