Original price was: CAD$69,981.48.CAD$55,836.30Current price is: CAD$55,836.30.
When a high-traffic web application firewall goes down, the window for acceptable downtime is measured in minutes, not hours. FortiCare Premium on the FortiWeb 4000F closes that window with a guaranteed 1-hour response for critical issues, direct access to Fortinet TAC engineers by phone, and advanced hardware RMA so a replacement unit ships before you return the failed one.
FortiCare Premium is the mid-tier of Fortinet’s three-level support model, sitting above Essential and below Elite. On the FortiWeb 4000F it activates phone-based TAC access, 1-hour critical-issue response, and advanced RMA so the replacement ships before you package the failed unit for return. Firmware updates, the online asset portal, and FortiCare’s case-management tools are included at all tiers. This 1-year subscription keeps coverage current for a single renewal cycle and is suited to organizations that prefer annual reviews of their support agreements.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
FortiCare Premium is the right fit for large enterprises and service providers running the FortiWeb 4000F in production environments where revenue or regulatory exposure makes multi-hour outages unacceptable. The 1-year term works well for organizations in procurement cycles that budget annually, or for those who want to evaluate whether Premium’s phone TAC and advanced RMA justify the step up from Essential before committing to a longer term. It also suits teams that already carry a spare chassis and primarily want the 1-hour SLA and TAC phone channel.
DataCenter360.ca is an authorized Fortinet Select Partner. This 1-year FortiCare Premium subscription for the FortiWeb 4000F (FC-10-FW4KF-247-02-12) is an electronic license delivered worldwide. Purchase directly from our store or contact us for volume pricing. Your Fortinet support agreement activates through the Fortinet Support portal after you receive your registration key.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiWeb-4000F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiWeb |
| MPN | FC-10-FW4KF-247-02-12 |
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