Fortinet FortiWeb 4000F 4-Hour Hardware & Onsite Priority RMA, 3-Year (FC-10-FW4KF-212-02-36)

For organizations that have committed to the FortiWeb 4000F as a long-term web application firewall platform, FC-10-FW4KF-212-02-36 locks in the highest available RMA tier for three consecutive years. A single purchase covers 36 months of guaranteed 4-hour on-site engineer dispatch paired with hardware replacement, removing the administrative overhead of annual renewal and fixing the SLA terms for the full contract period.

Overview

Priority RMA svc 212 is Fortinet’s most comprehensive hardware support option for the FortiWeb 4000F. When a hardware failure is confirmed, Fortinet dispatches a field engineer to your facility with a replacement unit, targeting on-site arrival and swap completion within 4 hours of case validation. This is a step above svc 211, which delivers replacement hardware within 4 hours but without an on-site technician, and significantly faster than svc 210, which delivers the next calendar day with no engineer included. Continuous FortiCare Premium or FortiCare Elite coverage on the same FortiWeb 4000F chassis is required throughout the 3-year term. The comparison table below shows Priority RMA eligibility across FortiCare tiers.

Who it suits

The 3-year term is suited to enterprise environments where the FortiWeb 4000F is a production-critical asset and downtime tolerance is near zero. Financial institutions, healthcare networks, and e-commerce platforms with high transaction volumes are typical candidates. A 36-month contract provides predictable support costs over the budget cycle and removes the risk of a lapsed renewal leaving the appliance without Priority RMA coverage at an inconvenient time. Teams managing multiple data center sites often prefer multi-year contracts to synchronize renewal dates and reduce procurement touchpoints across their FortiWeb fleet.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner supplying FC-10-FW4KF-212-02-36 worldwide as an electronic subscription with no hardware to ship. The 3-year term consolidates three years of Priority RMA into a single purchase event, which typically reduces per-year cost compared to sequential 1-year renewals and simplifies procurement. Provide your FortiWeb 4000F serial number when ordering so the service registers to the correct chassis. For volume pricing or co-term alignment with existing FortiCare contracts, use the Request a Quote link to receive a formal quotation suitable for capital budget submission.

Frequently asked questions