Fortinet FortiManager 1000G Secure RMA Service, 1-Year (FC-10-FM1KG-301-02-12)

Returning a failed FortiManager 1000G under a standard RMA process can expose stored network configurations, device credentials, and policy archives to the next handler of that hardware. FC-10-FM1KG-301-02-12 closes that gap for one year: every replacement unit ships with storage media securely erased to Fortinet’s documented standard, and returned hardware receives the same treatment. The 12-month term suits organizations that review and renew support agreements on an annual cycle.

Overview

Secure RMA (service code 301) is an add-on to an active FortiCare support plan. It modifies the hardware exchange workflow so that replacement appliances are dispatched with wiped drives, and returned units are processed under documented erasure procedures. For the FortiManager 1000G, which typically holds configuration data for hundreds to thousands of managed network devices, this protection directly addresses data-remnant requirements in PCI-DSS, HIPAA, FedRAMP, and comparable government security mandates.

The table below compares Secure RMA eligibility and response commitments across FortiCare plan tiers:

Who it suits

Organizations on annual IT budget cycles benefit most from the 1-Year term, as it aligns service renewal to each fiscal review. Compliance teams in regulated sectors, including financial services, healthcare, and public-sector agencies, that must produce drive-disposal evidence for annual audits receive a clean, time-bounded coverage record. Teams evaluating Secure RMA before committing to a multi-year term find the 12-month window a low-risk entry point.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-FM1KG-301-02-12 is an electronic license with worldwide delivery. No physical shipment is required; activation registers against your FortiManager 1000G in the Fortinet support portal. Confirm that your active FortiCare plan tier qualifies for Priority RMA add-ons before ordering if next-business-day response is insufficient for your SLA requirements.

Frequently asked questions