Fortinet FortiManager 1000G 4-Hour Hardware & Onsite Priority RMA, 3-Year (FC-10-FM1KG-212-02-36)

Enterprise operations teams that plan IT support budgets in 3-year cycles to match capital equipment refreshes can consolidate FortiManager 1000G priority hardware coverage into a single 36-month commitment with FC-10-FM1KG-212-02-36. Any qualifying hardware case over that period triggers dispatch of a Fortinet-certified field engineer to your site with replacement hardware, targeting arrival within 4 hours of case initiation. Three years of uninterrupted coverage also removes the administrative overhead of annual RMA add-on renewals while the appliance remains in active service.

Overview

Service code 212 activates on-site engineer dispatch as the replacement mechanism, replacing the standard return-and-replace model. A Fortinet-certified engineer carries replacement FortiManager 1000G hardware to your registered facility, with the 4-hour response window measured from case initiation. This add-on is only available on top of a FortiCare Premium or FortiCare Elite base contract; Essential-tier customers are not eligible. Over a 3-year term, the contract covers the FortiManager 1000G continuously without a mid-cycle renewal gap. The table below compares RMA handling and support response across the three FortiCare tiers.

Who it suits

A 36-month term suits organizations with a stable FortiManager 1000G deployment and a predictable 3-year infrastructure planning horizon. Managed service providers and enterprise IT teams that treat the 1000G as a fixed part of their management stack for at least three years reduce renewal workload and avoid coverage gaps that can occur when an annual add-on lapses during a busy contract review period. This term also aligns with many Fortinet appliance warranty and FortiCare Premium multi-year pricing cycles.

Buying from DataCenter360.ca

As an authorized Fortinet Select Partner, DataCenter360.ca supplies FC-10-FM1KG-212-02-36 with electronic delivery worldwide. The license activates on the Fortinet Support Portal against your FortiManager 1000G serial number and runs continuously from the activation date through the full 36-month term. One contract covers three budget cycles, and renewal falls due only once at the end of the term. Reach out for multi-unit pricing if your organization operates more than one FortiManager 1000G appliance.

Frequently asked questions