Fortinet FortiManager 2000E FortiCare Premium Support, 1-Year (FC-10-M02KE-247-02-12)

Keeping a FortiManager 2000E deployment fully covered means more than just firmware access. FortiCare Premium (FC-10-M02KE-247-02-12) raises the support floor to a 1-hour response for critical issues, adds direct telephone access to Fortinet engineers, and ships replacement hardware before the faulty unit is returned. For large enterprises and MSSPs running centralized Security Fabric management across hundreds or thousands of devices, that difference in response time can be the difference between a contained incident and a prolonged outage.

Overview

FortiCare Premium sits at the mid tier of Fortinet’s three-level support structure. Compared to Essential, it cuts the critical-issue response window from next business day to one hour, adds telephone support, and upgrades hardware replacement to the advance-replacement model. Compared to Elite, it omits the 15-minute response SLA, Extended LTS support, and the Elite monitoring portal. All tiers include firmware updates, online tools, and access to the Fortinet asset portal.

The table below shows exactly where Premium lands relative to Essential and Elite for the FortiManager 2000E.

Who it suits

FortiCare Premium on the FortiManager 2000E is the right fit for operations teams that manage large-scale Fortinet deployments and cannot tolerate a next-business-day wait when a management plane issue surfaces. MSSPs using the 2000E to orchestrate multi-tenant environments, and enterprise network teams with strict internal SLAs, benefit most from the 1-hour telephone escalation path and the advance RMA option, which keeps a replacement appliance moving toward the site before the failed unit ships back. Organizations that require the 15-minute Elite SLA or Extended LTS should evaluate FortiCare Elite instead.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-M02KE-247-02-12 is fulfilled electronically and delivered worldwide. After purchase, Fortinet delivers the contract entitlement directly to your registered account. Pricing shown reflects the current Q3 2026 list. For volume renewals, multi-year terms, or a consolidated quote covering multiple FortiManager contracts, use the request-a-quote link to reach our team directly.

Frequently asked questions