Fortinet FortiManager 200G FortiCare Premium Support, 1-Year (FC-10-M200G-247-02-12)

Annual support coverage for the FortiManager 200G appliance. If your IT budget cycles run year to year and you prefer to review your support tier or hardware roadmap before each renewal, the 1-year term keeps that option open. FortiCare Premium is Fortinet’s top standard support tier, a step above FortiCare Essential: you get telephone access to TAC engineers around the clock, a 1-hour response SLA for critical issues, and cross-ship advanced hardware replacement if the 200G needs to be swapped.

Overview

FortiCare Premium (svc code 247) covers the FortiManager 200G for a 12-month term. Included: 24×7 telephone access to Fortinet TAC engineers, a 1-hour SLA for critical-priority cases, advanced replacement RMA (Fortinet ships a replacement unit before you return the defective one), firmware and software updates, and access to Fortinet’s online tools and asset portal. This places Premium above FortiCare Essential – which offers next-business-day response and return-and-replace RMA only – while stopping short of Elite’s 15-minute SLA and long-term support (LTS) extensions. The comparison table below shows the full tier breakdown.

Who it suits

Network operations teams that manage software and support contracts on annual budget cycles will find this SKU straightforward to fit into a standard renewal process. The 1-year term also makes sense when an appliance refresh or FortiManager platform change is under consideration: a 12-month contract avoids locking in multi-year coverage on hardware that may be retired before the term ends. For organizations that expect the 200G to stay in production for several years and want to reduce renewal overhead, the 3-year or 5-year term may be a better fit.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-M200G-247-02-12 is in stock and delivered electronically worldwide – there is no physical shipment. A 1-year term is the right starting point if you are unsure how long this appliance will remain in your infrastructure, or if you simply want to keep your options open at the next renewal. If you are renewing an expiring FortiCare contract, check the current expiry date before ordering to avoid a gap in coverage. Contact us if you need help confirming the correct SKU or renewal start date.

Frequently asked questions