Fortinet FortiManager 3000G FortiCare Elite Support, 1-Year (FC-10-M03KG-284-02-12)

For teams running the FortiManager 3000G in high-density or geographically distributed Fortinet environments, a management-plane outage affects every device under centralized control simultaneously. FortiCare Elite is built for that exposure, providing the fastest available response SLA and the extended lifecycle coverage that large-infrastructure operations require.

Overview

FortiCare Elite is the highest support tier Fortinet offers for the FortiManager 3000G. It replaces the 1-hour critical-issue response of FortiCare Premium with a 15-minute commitment, ensuring a Fortinet TAC engineer engages within 15 minutes of a critical case being opened, at any hour. Telephone support and advance-ship RMA are included, matching and exceeding the capabilities of Essential and Premium on every response dimension. Two entitlements are exclusive to Elite: Extended Long-Term Support (LTS), which extends security-patch and firmware access beyond the published end-of-support date for the installed FortiManager OS version, and the Elite monitoring portal, a proactive tool for appliance-health and support-status visibility. Priority RMA add-on eligibility is also available. For operations teams that cannot treat a management-plane disruption as a planned maintenance window, Elite provides the strongest contractual commitment available for this appliance.

Who it suits

FortiCare Elite fits service-provider NOCs, large enterprise network operations centers, and government or regulated-sector teams whose FortiManager 3000G manages firewalls, SD-WAN policies, and firmware across sites where a management-plane gap creates immediate compliance or availability risk. The 15-minute response SLA is the deciding factor when response speed on the management appliance is a contractual or operational requirement.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-M03KG-284-02-12 is an electronic license with worldwide delivery; this is not a hardware SKU and no geographic restriction applies. DataCenter360.ca supplies FortiCare contracts to customers globally and can assist with co-terming or volume orders across multiple Fortinet appliances.

Frequently asked questions