Fortinet FortiManager 3000G FortiCare Premium Support, 1-Year (FC-10-M03KG-247-02-12)

When the FortiManager 3000G is the management hub for a large or service-provider-scale Fortinet deployment, the support tier on that appliance sets the ceiling for how quickly the team can recover from a management-plane incident. FortiCare Premium provides the 1-hour critical-issue response, telephone access to Fortinet TAC, and advance-ship replacement parts that high-capacity management environments require.

Overview

FortiCare Premium for the FortiManager 3000G is a 1-year electronic support contract covering the appliance globally. The 1-hour critical-issue response SLA connects the team to a Fortinet engineer by telephone around the clock, with advance-ship (next-business-day dispatch) replacement parts sent before the failed unit is returned. This distinguishes Premium from Essential, which offers only next-business-day response, return-and-replace RMA, and no phone support. Priority RMA add-on eligibility is also included, providing an option for accelerated hardware dispatch where replacement time is critical. Firmware updates, maintenance releases, and security-intelligence subscriptions are covered for the full term, accessible through the Fortinet support portal under the registered 3000G serial number.

Who it suits

FortiCare Premium is the baseline support tier for service-provider NOCs and large enterprise IT teams running the FortiManager 3000G as the authoritative policy and configuration hub for multi-site Fortinet infrastructure. Telephone access to Fortinet TAC is a hard requirement for teams that cannot rely on asynchronous case queues when a management-plane issue blocks configuration pushes or firmware updates to downstream devices.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with supply capability across Canada and internationally. FC-10-M03KG-247-02-12 is an electronic license; no hardware is included, and the contract delivers worldwide. DataCenter360.ca can assist with bulk or multi-unit FortiCare orders, confirm the correct product registration before the order is submitted, and advise on co-terming with existing Fortinet contracts.

Frequently asked questions