Fortinet FortiManager 3100G FortiCare Premium Support, 1-Year (FC-10-FM31G-247-02-12)

Annual budget cycles and yearly renewal reviews are standard practice at many enterprises. FC-10-FM31G-247-02-12 fits that cadence precisely, covering a FortiManager 3100G for twelve months under FortiCare Premium terms. That means a 1-hour SLA for critical issues, direct telephone access to Fortinet engineers, and advanced hardware replacement: capabilities that go meaningfully beyond the Essential tier’s next-business-day response and basic return-and-replace process.

Overview

FortiCare Premium sits between Essential and Elite in Fortinet’s support hierarchy. For the FortiManager 3100G, a management appliance that may be orchestrating policy across hundreds or thousands of network devices, the premium tier’s entitlements carry real operational weight. The 1-hour critical response SLA lets network operations teams begin coordinating with Fortinet engineers quickly when a platform-level issue arises. Advanced hardware replacement ships a unit before you return the faulty one, reducing downtime compared to standard return-and-replace. Telephone support removes the friction of ticket-only communication for urgent situations, and Premium also unlocks eligibility for Priority RMA add-on services, which are not available under Essential. The table below compares all three FortiCare tiers across the key support dimensions.

Who it suits

A 1-year term works best for teams that renew contracts annually and want coverage aligned to a fiscal year. Organizations newly deploying a FortiManager 3100G often start with a single-year term to confirm that FortiCare Premium is the right tier before committing to a longer period. It also suits environments where the support requirements or the role of the 3100G in the management architecture may change within the next twelve months. Network managers who review vendor contracts annually will find the 12-month term the most straightforward to track and renew through their procurement process, with no multi-year obligation if priorities shift.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-FM31G-247-02-12 is in stock and ships electronically worldwide with no physical delivery required. After purchase, Fortinet delivers the license entitlement to your account, and it applies to your existing FortiManager 3100G registration. Ordering through DataCenter360.ca gives you a direct channel to confirm compatibility with your current contract status and term end dates before you commit. Add to cart or use the quote form to start the order.

Frequently asked questions