Fortinet FortiManager 3100G Secure RMA Service, 1-Year (FC-10-FM31G-301-02-12)

Regulated organizations placing the FortiManager 3100G at the heart of their network management infrastructure face a specific compliance challenge: what happens to a failed appliance. Standard RMA replaces the unit, but the returned hardware carries stored configurations, policy archives, and log data. The 1-year Secure RMA service covers that gap from the start of a deployment, ensuring Fortinet processes failed units through a documented, auditable destruction workflow rather than a standard depot return.

Overview

Fortinet Secure RMA (service code 301) extends the hardware replacement process with a chain-of-custody protocol for failed units. When a FortiManager 3100G appliance is returned under an RMA event, Fortinet ensures the unit is handled through a documented destruction process rather than standard depot refurbishment or resale. This is not a faster replacement service; it is a compliance control governing what happens to the hardware after it leaves your facility. The comparison below shows how Secure RMA fits within the broader FortiCare tier structure.

Who it suits

Secure RMA is designed for organizations subject to data-protection regulations that extend to hardware disposal. Finance, healthcare, government, and defense environments commonly require documented evidence that failed network management appliances are destroyed rather than refurbished or resold. The FortiManager 3100G stores policies, configurations, and log archives for large enterprise networks, making the disposition of a failed unit a compliance matter, not only a logistics one. Organizations undergoing annual compliance reviews or maintaining ISO 27001, PCI DSS, or HIPAA programs benefit from the documented destruction record this service provides with each RMA event.

Buying from DataCenter360.ca

A 1-year term is well matched to organizations at the start of a FortiManager 3100G deployment or those operating under annual compliance budget cycles that require formal renewal decisions each year. DataCenter360.ca is an authorized Fortinet Select Partner. Secure RMA requires an active FortiCare contract on the same appliance; verify your support entitlement before ordering. This service is delivered electronically and fulfilled worldwide. For volume orders or questions about stacking Secure RMA with other FortiCare tiers, contact DataCenter360.ca for a quote.

Frequently asked questions