Original price was: CAD$14,590.94.CAD$11,641.70Current price is: CAD$11,641.70.
A single overnight incident on a FortiManager 3100G managing a large security fabric can justify the jump from Premium to Elite support. This 1-year upgrade (FC-10-FM31G-204-02-12) changes the critical-issue response SLA from 1 hour to 15 minutes, adds Extended LTS support, and unlocks the Elite monitoring portal, with no hardware to ship and no multi-year commitment required.
FortiCare Elite is Fortinet’s top support tier. On the FortiManager 3100G, Elite guarantees a 15-minute response window for critical-severity cases, compared to 1 hour under Premium. The upgrade also includes Extended Long-Term Support, which keeps the appliance on a covered firmware track beyond the standard end-of-support window, and access to the Elite monitoring portal for proactive health visibility. The 1-year term aligns with annual support renewal cycles and lets teams evaluate Elite before committing to a longer period. An active FortiCare Premium contract on the target appliance is required before applying this upgrade.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
This 1-year SKU is practical for network operations teams running annual procurement reviews or those whose FortiManager 3100G support renewal falls within the next 12 months. Security architects who want to validate Elite’s 15-minute response SLA against their incident response requirements before committing to a 3- or 5-year term will find the annual option the right starting point. Because delivery is electronic, procurement teams worldwide can apply it without involving a hardware logistics chain.
DataCenter360.ca is a Fortinet Select Partner with FC-10-FM31G-204-02-12 in stock and worldwide e-delivery available. After purchase, Fortinet delivers the upgrade electronically to the registered FortiManager 3100G serial number. If you need a quote for this 1-year upgrade or want to confirm compatibility with an existing Premium contract before ordering, contact us using the link below.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiManager-3100G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiManager |
| MPN | FC-10-FM31G-204-02-12 |
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