Fortinet FortiManager 3700G FortiCare Elite Support, 1-Year (FC-10-M3K7G-284-02-12)

FortiCare Elite is Fortinet’s highest support tier for the FortiManager 3700G, built for environments where the management appliance carries no tolerance for prolonged downtime. A 15-minute critical-issue response SLA, extended LTS coverage, and the Elite monitoring portal set this tier apart from every other FortiCare option.

Overview

At $78,191.49 per year, FortiCare Elite goes beyond FortiCare Premium in three specific ways. Critical-issue response is guaranteed at 15 minutes, four times faster than Premium’s one-hour SLA and the fastest commitment Fortinet publishes. Extended LTS continues security and software maintenance past Fortinet’s standard end-of-support dates for covered firmware versions, accommodating longer hardware lifecycles without running on unpatched code. The Elite monitoring portal gives Fortinet’s support team direct visibility into appliance health, enabling proactive outreach before a potential issue causes a service disruption. All Premium-tier benefits are included: telephone access to Fortinet engineers, advanced hardware replacement, priority RMA add-on eligibility, firmware updates, and the asset management portal.

Who it suits

Elite is the correct choice when the FortiManager 3700G is the single orchestration point for tens of thousands of Fortinet devices across distributed enterprise or service-provider locations. MSSPs with contractual SLAs requiring sub-30-minute vendor response will find the 15-minute commitment the only Fortinet support tier that meets that obligation. Enterprises planning to keep the 3700G in production past its standard software support window benefit from the LTS component, which maintains patch coverage during the extended period. Security operations teams that want a direct Fortinet monitoring channel for appliance health, rather than relying solely on reactive case creation, should treat the Elite monitoring portal as a primary reason to choose this tier over Premium.

Buying from DataCenter360.ca

This one-year Elite Support subscription is available through DataCenter360.ca with worldwide electronic delivery. The license registers against the FortiManager 3700G serial number in Fortinet’s asset portal. Organizations that already hold a valid FortiCare Premium contract may find the Premium to Elite upgrade SKU (FC-10-M3K7G-204-02-12, at $15,638.30) a more cost-effective path to the same Elite benefits. If you are purchasing Elite as a first-time or renewal subscription without an active Premium contract, this is the correct SKU. Contact DataCenter360.ca to confirm the right option based on your current contract status.

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