Fortinet FortiManager 3700G FortiCare Premium Support, 1-Year (FC-10-M3K7G-247-02-12)

FortiCare Premium delivers structured, rapid-response coverage for the FortiManager 3700G across its full operating life. For organizations that require confirmed telephone access to Fortinet engineers and a one-hour window for critical-issue acknowledgment, Premium is the standard high-support entry point and the baseline for any future step-up to Elite.

Overview

At $62,553.19 per year, FortiCare Premium covers the FortiManager 3700G with a one-hour critical-issue response SLA, direct telephone access to Fortinet support engineers, and advanced hardware replacement, meaning a replacement unit ships before the defective unit is returned. Priority RMA add-ons are available as an optional layer for tighter shipping commitments. Firmware updates, security patches, and access to Fortinet’s online asset management portal are included throughout the term. These capabilities make Premium the standard support choice for enterprise and service-provider environments where the FortiManager 3700G is the central management plane for large Fortinet device estates and unplanned downtime carries measurable cost.

Who it suits

FortiCare Premium fits IT and NOC teams that maintain defined escalation procedures and need a documented SLA for vendor response. Organizations running the FortiManager 3700G as the policy and configuration hub for a large FortiGate fleet, FortiAP wireless infrastructure, or FortiSwitch estate benefit from knowing that a Fortinet engineer is reachable by phone within one hour of a critical incident. MSSPs with contractual uptime commitments to their clients should compare the one-hour SLA against their own obligations before selecting this tier. Where sub-hour vendor response is required, the FortiCare Elite tier or the Premium to Elite upgrade SKU (FC-10-M3K7G-204-02-12) provides the next step up to a 15-minute SLA.

Buying from DataCenter360.ca

DataCenter360.ca supplies this one-year Premium Support subscription with worldwide electronic delivery. The entitlement registers against the FortiManager 3700G serial number in Fortinet’s asset portal, so have the device serial number on hand at the time of purchase. Customers who already hold a Premium contract and want to add Elite benefits mid-term can pair this renewal with the upgrade SKU FC-10-M3K7G-204-02-12. For multi-year terms or volume licensing across multiple FortiManager appliances, contact DataCenter360.ca to request a quote with consolidated pricing and delivery details.

Frequently asked questions