Fortinet FortiManager 400G FortiCare Elite Support, 1-Year (FC-10-M400F-284-02-12)

FortiCare Elite is Fortinet’s highest support tier for the FortiManager 400G, anchored by a 15-minute critical-issue response SLA and Extended Long-Term Support. For teams that run this appliance as the policy, configuration, and automation hub across a large Fortinet estate, this tier defines the shortest available path from a critical incident to active Fortinet engineer involvement.

Overview

FC-10-M400F-284-02-12 delivers one year of FortiCare Elite Support for the FortiManager 400G. The Elite tier commits to a 15-minute response for critical issues, compared to 1 hour for FortiCare Premium and next-business-day for FortiCare Essential. Like Premium, Elite includes direct telephone support with Fortinet engineers and advanced replacement RMA under the advance-ship method. Two entitlements are exclusive to Elite: Extended Long-Term Support, which extends Fortinet security and maintenance updates for a specific firmware branch beyond its standard end-of-engineering date, and access to the Fortinet Elite monitoring portal for appliance health and case visibility. This license is delivered electronically worldwide; no hardware ships.

Who it suits

FortiCare Elite is suited to organizations where the FortiManager 400G manages compliance-sensitive or always-on Fortinet deployments and where any management plane outage triggers immediate operational impact. Extended LTS is particularly relevant for teams on conservative firmware upgrade schedules who need Fortinet to maintain security updates on a specific branch after its standard end-of-engineering date. The Elite monitoring portal gives operations staff an additional channel for tracking appliance health and case status outside of standard ticket workflows.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FortiCare Elite for the FortiManager 400G is priced at $11,607.05 USD for a 1-year term and is fulfilled electronically to any country. Organizations that already hold an active FortiCare Premium contract and want to move to Elite without starting a new support cycle may find the Premium to Elite Upgrade (FC-10-M400F-204-02-12) more cost-effective for the remaining contract period.

Frequently asked questions