Fortinet FortiManager 400G FortiCare Premium Support, 1-Year (FC-10-M400F-247-02-12)

When your team needs a guaranteed 1-hour response for critical FortiManager issues and direct telephone access to Fortinet engineers, FortiCare Premium is the appropriate support tier for the FortiManager 400G. This 1-year license also includes advance-ship RMA, which means a replacement appliance is dispatched before the defective unit is received by Fortinet, reducing the window of unplanned manual management.

Overview

FC-10-M400F-247-02-12 covers one year of FortiCare Premium Support for the FortiManager 400G. The tier commits to a 1-hour response for critical issues, provides direct telephone support with Fortinet engineers, and covers advanced replacement RMA under the advance-ship method. The comparison table below shows how Premium compares to Essential and Elite on response time, phone access, and RMA procedure. This is an electronic license with no geographic restriction; no hardware is included.

Who it suits

FortiCare Premium suits enterprise teams managing a mid-scale Fortinet environment through the FortiManager 400G. An appliance at this tier typically oversees tens to a few hundred FortiGate and Fortinet devices; a management plane failure at that scale disrupts policy enforcement, firmware deployment, and automation across the entire estate. Phone support gives operations staff a direct escalation path when a ticket queue is too slow, and advance-ship RMA shortens the hardware recovery timeline compared to standard return-and-replace procedures.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FortiCare Premium for the FortiManager 400G is listed at $9,285.64 USD for a 1-year term and is fulfilled electronically for delivery worldwide. Organizations that need the highest available response SLA and are not yet on an active Premium contract may want to compare this SKU against FortiCare Elite (FC-10-M400F-284-02-12). Teams already holding an active Premium contract can also step up to Elite mid-term using the Premium to Elite Upgrade (FC-10-M400F-204-02-12).

Frequently asked questions