Fortinet FortiManager 400G FortiCare Premium to Elite Upgrade, 1-Year (FC-10-M400F-204-02-12)

If your team already holds FortiCare Premium on the FortiManager 400G, this 1-year upgrade moves coverage to Elite without abandoning the active contract or paying the full Elite price. Three capabilities are added: a 15-minute critical-issue response SLA, Extended Long-Term Support for the appliance firmware line, and access to the Fortinet Elite monitoring portal.

Overview

FC-10-M400F-204-02-12 upgrades an existing, active FortiCare Premium contract on the FortiManager 400G to Elite level for the same 1-year term. The upgrade is additive: telephone support and advance-ship RMA already included under Premium remain active, and Elite-tier capabilities are layered on top. This license is delivered electronically to any country; no hardware ships with this order. The comparison table below details how Essential, Premium, and Elite differ on response time, RMA method, and telephone access.

Who it suits

This upgrade suits network and security operations teams that already hold an active FortiCare Premium contract and need to close the gap between a 1-hour and a 15-minute critical response window. It is a practical choice for organizations where the FortiManager 400G coordinates policy, software updates, and automation workflows across tens to a few hundred Fortinet devices, and where a management plane outage carries significant operational or compliance consequences. Extended Long-Term Support also benefits teams on a controlled firmware upgrade schedule who cannot adopt new software releases on a standard cadence. The Elite monitoring portal adds a dedicated visibility layer for appliance health and open case tracking.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. At $2,371.88 USD for one year, this upgrade is priced below the cost of purchasing FortiCare Elite outright while delivering the same Elite entitlements for the full coverage period. The license is fulfilled electronically and is available to buyers in any country. Before ordering, confirm that a current FortiCare Premium contract is active for this appliance; this SKU cannot be applied to a lapsed, expired, or Essential-tier contract.

Frequently asked questions