Fortinet FortiCare Premium to Elite Upgrade, 1-Year (FC1-10-M3004-204-02-12)

When your FortiManager M3004 covers up to 10 managed devices or Virtual Domains, Premium support already gives you phone access and advanced hardware replacement. What it does not give you is a 15-minute critical-issue response or the Elite monitoring portal. This 1-year upgrade closes both gaps at the entry capacity tier, with no hardware to ship and no regional restriction.

Overview

FortiCare Elite adds two capabilities that Premium does not include: a 15-minute critical-issue response target and access to the Elite monitoring portal with extended Long-Term Support coverage. Everything already present at the Premium level, including telephone support, advanced hardware replacement, priority RMA eligibility, and firmware access, carries forward unchanged. For a FortiManager M3004 instance at the FC1 tier, managing up to 10 devices or Virtual Domains, this 1-year term is the lowest-commitment path to that faster response window.

Who it suits

This SKU is a practical fit for smaller organizations or branch environments running a FortiManager M3004 at the low end of the capacity range. Teams managing up to 10 devices or Virtual Domains where a management-plane incident directly affects policy enforcement across the fleet will benefit from the tighter response SLA. It also works well for teams that prefer a 1-year commitment while evaluating whether the Elite tier meets their operational requirements before moving to a longer term.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. This upgrade is an electronic entitlement with no shipping or import requirements and is valid worldwide. An active FortiCare Premium contract on the FortiManager M3004 must be in place before this upgrade can be applied. Place your order to receive license delivery and registration support through a verified partner channel.

Frequently asked questions