Fortinet FortiCare Premium to Elite Upgrade, 1-Year (FC2-10-M3004-204-02-12)

At the FC2 capacity tier, a FortiManager M3004 instance can manage up to 110 devices or Virtual Domains. When that many endpoints depend on a single management plane, a 1-hour critical-issue response window is a measurable operational risk. This 1-year upgrade moves that response target to 15 minutes and opens the Elite monitoring portal, giving operations teams better incident visibility across a significantly larger device fleet.

Overview

FortiCare Elite at the FC2 tier applies to FortiManager M3004 deployments managing up to 110 devices or Virtual Domains. The core improvement over Premium is the critical-issue response time: Elite commits to 15 minutes versus 1 hour at Premium. Elite also adds the monitoring portal with extended Long-Term Support coverage, which is absent at the Premium and Essential levels. All other Premium entitlements, telephone support, advanced RMA, priority RMA eligibility, and firmware access, are preserved. The 1-year term makes this SKU appropriate for teams aligned to annual budget cycles or those evaluating Elite-tier support before extending to a longer commitment.

Who it suits

This SKU targets mid-size or distributed organizations where the FortiManager M3004 manages a fleet of up to 110 network devices or Virtual Domains. At that scale, an incident on the management plane affects a wide device population simultaneously, making the 15-minute response commitment operationally significant. The 1-year term also suits teams that prefer to assess Elite-tier benefits in a single budget cycle before committing to a longer agreement.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. This upgrade is delivered electronically with no geographic restriction, covering FortiManager M3004 units under active FortiCare Premium contracts at the FC2 capacity level. Licensing registers in the Fortinet support portal upon purchase. Contact DataCenter360.ca for volume or multi-asset pricing inquiries.

Frequently asked questions