Fortinet FortiCare Premium to Elite Upgrade, 1-Year (FC3-10-M3004-204-02-12)

When a FortiManager M3004 tier-3 environment managing up to 310 devices needs faster incident resolution, upgrading from FortiCare Premium to Elite closes the most critical gap: response to critical issues drops from 1 hour to 15 minutes. This 1-year license also adds the Elite monitoring portal and extended LTS support, capabilities not available at the Premium level. An active Premium contract is required before applying this upgrade.

Overview

FortiCare Elite is Fortinet’s highest support tier, and this 1-year license moves an existing FortiManager M3004 tier-3 Premium contract up to Elite. The primary gain is a 15-minute critical-issue response window, down from 1 hour under Premium. Elite also includes the Elite monitoring portal and extended long-term support coverage that Premium does not carry. The table below shows what each FortiCare level provides.

Who it suits

This upgrade fits teams running FortiManager M3004 at tier 3, managing between 1 and 310 devices or Virtual Domains, who already hold an active FortiCare Premium contract. It is a practical starting point for organizations evaluating Elite-tier support before committing to a multi-year term, and for departments that review and renew support contracts on an annual cycle. Network operations groups with internal SLAs requiring sub-hour critical response will find the 15-minute window the most immediate benefit.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC3-10-M3004-204-02-12 is a support upgrade license with no hardware component, so it delivers electronically with no shipping delays. It is available to customers worldwide. Order through DataCenter360.ca for official Fortinet partner-channel fulfillment and order support.

Frequently asked questions