Fortinet FortiCare Premium to Elite Upgrade, 1-Year (FC5-10-M3004-204-02-12)

Already running FortiManager M3004 under a Premium plan covering up to 5,010 managed devices or Virtual Domains? This 1-year upgrade shifts that contract to Elite, cutting the critical-issue response SLA from 1 hour to 15 minutes and adding the Elite monitoring portal and extended long-term software support. All Premium features, including telephone support and advanced hardware RMA, carry forward without disruption.

Overview

FortiCare offers three support tiers: Essential, Premium, and Elite. Upgrading an M3004 VM tier 5 contract to Elite for 12 months adds three capabilities that Premium does not include: a 15-minute response SLA for critical issues, access to the Elite monitoring portal for proactive visibility into your Fortinet environment, and extended LTS software support for environments on longer release cycles. The tier 5 designation covers FortiManager instances managing 1 to 5,010 devices or Virtual Domains. The table below compares what each tier provides.

Who it suits

This 1-year term fits organizations that want to try Elite before committing to a longer upgrade cycle, or those whose procurement operates on annual schedules. It applies to FortiManager M3004 VM tier 5 deployments managing up to 5,010 devices or Virtual Domains where a faster critical-issue response directly reduces recovery time during unplanned outages.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. SKU FC5-10-M3004-204-02-12 delivers electronically to customers worldwide. Before ordering, confirm your active M3004 Premium contract can accept a 1-year co-termed Elite upgrade. Our team can assist with co-term calculations and verify compatibility with your existing contract end date.

Frequently asked questions