Fortinet FortiCare Premium to Elite Upgrade, 3-Year (FC5-10-M3004-204-02-36)

A 3-year Elite upgrade on a FortiManager M3004 VM tier 5 contract locks in a 15-minute critical-issue SLA for three full years across a deployment managing up to 5,010 devices or Virtual Domains. For teams that have confirmed Elite support fits their operational requirements, the 36-month term removes annual renewal decisions and simplifies support budget planning.

Overview

This upgrade transitions an M3004 VM tier 5 Premium contract to Elite for 36 months. Elite brings the critical-issue response SLA down to 15 minutes, opens the Elite monitoring portal, and adds extended LTS software support, all on top of the telephone support and advanced RMA replacement already in Premium. Coverage applies to FortiManager instances managing 1 to 5,010 devices or Virtual Domains across the full 3-year term. The table below shows the full FortiCare tier comparison.

Who it suits

The 3-year term is well suited to mid-to-large enterprise teams that have validated Elite as the right support tier and want to consolidate renewals. Organizations managing up to 5,010 FortiManager-controlled devices or Virtual Domains who hold active Premium support can upgrade to this term and avoid making the same procurement decision year after year.

Buying from DataCenter360.ca

Order SKU FC5-10-M3004-204-02-36 through DataCenter360.ca, an authorized Fortinet Select Partner offering electronic delivery worldwide. Verify that your current M3004 Premium contract can accommodate a 3-year co-term before placing the order. Contact our team for co-term guidance if your existing contract has more than one year remaining.

Frequently asked questions