Fortinet FortiCare Premium to Elite Upgrade, 5-Year (FC5-10-M3004-204-02-60)

Five years of Elite support on a FortiManager M3004 VM tier 5 instance is a single procurement decision that covers the entire support lifecycle for networks managing up to 5,010 devices or Virtual Domains. With the 15-minute critical-issue SLA fixed for 60 months, operational and budget planning can proceed without annual support uncertainty or renewal-period risk.

Overview

Upgrading from Premium to Elite at FC5 tier for 5 years commits the highest FortiCare response level across the full 60-month window. From day one, the 15-minute critical-issue SLA, Elite monitoring portal, and extended LTS software support apply to the M3004 instance managing between 1 and 5,010 devices or Virtual Domains. Premium features including telephone support and advanced RMA replacement remain in force throughout. The table below details what each FortiCare tier includes.

Who it suits

This 5-year upgrade fits established enterprise environments that rely on FortiManager M3004 for long-term network policy management and need predictable support coverage across multiple budget cycles. Organizations managing up to 5,010 devices or Virtual Domains where procurement happens on multi-year schedules benefit from consolidating Elite coverage into a single order rather than managing sequential renewals.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and supplies SKU FC5-10-M3004-204-02-60 with electronic delivery worldwide. This is the longest available term for the FC5 tier. Confirm your current M3004 Premium contract term and co-term requirements with our team before placing the order to ensure the 60-month Elite upgrade applies correctly.

Frequently asked questions