Fortinet FortiProxy 2000E FortiCare Premium Support, 1-Year (FC-10-XY2KE-247-02-12)

Keeping a high-throughput proxy appliance in service demands more than hardware reliability; it demands fast access to Fortinet engineers when something goes wrong. FortiCare Premium for the FortiProxy 2000E delivers a 1-hour critical-issue response SLA, 24×7 telephone support, and advance-replacement hardware logistics so your team is never waiting on a return shipment before a replacement ships.

Overview

FortiCare Premium is Fortinet’s mid-tier support contract, positioned between FortiCare Essential and FortiCare Elite. For the FortiProxy 2000E, it covers the physical appliance for one year. The 1-hour critical response SLA applies around the clock and connects you directly to Fortinet’s technical support team by telephone, not only through portal tickets. Hardware replacement uses an advance-replacement model: Fortinet ships the replacement unit before you return the failed one, which cuts recovery time compared to standard return-and-replace logistics. The contract also includes access to all firmware updates, Fortinet’s online tools, and the asset management portal for tracking your support entitlement. Priority RMA is available as an add-on for deployments that require even faster hardware turnaround.

Who it suits

FortiCare Premium is the right choice for organizations where the FortiProxy 2000E sits on the path of business-critical web traffic, such as corporate internet egress, SSL inspection gateways, or compliance-driven content filtering infrastructure. If the proxy going offline would affect hundreds or thousands of users immediately, the 1-hour SLA and advance-replacement logistics justify the premium over FortiCare Essential’s next-business-day response. Teams with limited in-house Fortinet expertise also benefit from having 24×7 telephone access to Fortinet engineers for configuration and troubleshooting assistance.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet partner. This 1-year FortiCare Premium subscription for the FortiProxy 2000E is delivered electronically and is available to customers worldwide. If you manage multiple FortiProxy units or need to co-term renewal dates across hardware assets, contact DataCenter360.ca for a consolidated quote and licensing review before placing your order.

Frequently asked questions