Fortinet FortiProxy 2000G 4-Hour Hardware & Onsite Priority RMA, 1-Year (FC-10-XY2KG-212-02-12)

When a FortiProxy 2000G appliance goes offline, uninspected web traffic, stalled HTTPS decryption, and inactive URL filtering all become immediate concerns. This 1-Year 4-Hour On-Site Priority RMA limits that exposure to the shortest practical window: a Fortinet-certified field engineer is dispatched to your registered site within four hours of a confirmed hardware failure, carrying the replacement unit needed to restore service. The entitlement activates for a 12-month period and is delivered electronically to anywhere in the world.

Overview

FortiCare Priority RMA (service code 212) upgrades the standard hardware replacement process to a dispatched, on-site response. Under a 1-year term, coverage runs for 12 consecutive months from the activation date. A Fortinet-certified engineer arrives at the appliance location within four hours of a verified hardware failure, with replacement hardware ready to install. This add-on requires an active FortiCare Premium or FortiCare Elite contract on the same FortiProxy 2000G serial number and cannot be registered as a standalone entitlement.

Who it suits

A 1-year term suits organizations that align support contracts with annual budget cycles, or those evaluating the FortiProxy 2000G before committing to a longer plan. It is a practical choice for IT teams that review hardware support tiers annually alongside infrastructure refresh decisions. Any deployment where the FortiProxy 2000G is the sole or primary inspection point for outbound web traffic — HTTPS decryption, URL filtering, DNS control, or CASB enforcement — benefits from the 4-hour on-site commitment, since appliance downtime in these roles means web policy is either bypassed or internet connectivity is blocked entirely.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet partner. FC-10-XY2KG-212-02-12 is delivered electronically; no physical shipment is involved. After order confirmation, the license key is emailed and registers against your appliance serial number in the FortiCare portal. Coverage applies worldwide. Contact DataCenter360.ca for volume pricing or to bundle this add-on with a new FortiCare Premium or Elite contract on the same appliance.

Frequently asked questions